Matt Stevens (![[info]](http://p-stat.livejournal.com/img/userinfo.gif){kind=small} kent_allard_jr) wrote,@ 2008-02-18 17:13:00 |
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Verizon Website Sucks
For the last four days, I've had painfully slow Internet connection. I have DSL through Verizon, which, in general, has been pretty reliable for me. In addition, I've found that when I got Verizon tech support they actually knew what they were talking about and, more often than not, could fix my problems. So I didn't worry too much about it.
I decided to check the website to see if there were network problems. Message: "This tool is temporarily unavailable. Please try again later." After getting this for four days I gave up.
I go through the tips on the website to see if I could solve the problem on my own. Turn the modem off. (I did. No change.) Check for viruses. (I did. Symantec, once again, quarantined my inbox -- two years of messages were deleted -- but nothing was found.) Check for spyware. (Nothing.) I even deleted my Internet cache and defragmented my hard drive. Nothing, nothing, nothing. My connection still sucked.
I try to get a phone number for those great tech-support guys. I click for "Phone Support," and I get a message, "Checking for Quick Support..." It hangs for 30 minutes and I give up.
Alright, alright. I send an email message, as they obviously want me to do. I tell them my connection is slow. They send an automated message, telling me to do all the things I've already done. I send another message. They send me another automated email, telling me to check out their website for helpful hints.
I realize that every tech company's goal is to keep customers as far away from actual human beings as possible, but really. I'll try replacing my cables, and if that doesn't work (and no one solves my problem) I may be looking for a new ISP. *grumble*
For the last four days, I've had painfully slow Internet connection. I have DSL through Verizon, which, in general, has been pretty reliable for me. In addition, I've found that when I got Verizon tech support they actually knew what they were talking about and, more often than not, could fix my problems. So I didn't worry too much about it.
I decided to check the website to see if there were network problems. Message: "This tool is temporarily unavailable. Please try again later." After getting this for four days I gave up.
I go through the tips on the website to see if I could solve the problem on my own. Turn the modem off. (I did. No change.) Check for viruses. (I did. Symantec, once again, quarantined my inbox -- two years of messages were deleted -- but nothing was found.) Check for spyware. (Nothing.) I even deleted my Internet cache and defragmented my hard drive. Nothing, nothing, nothing. My connection still sucked.
I try to get a phone number for those great tech-support guys. I click for "Phone Support," and I get a message, "Checking for Quick Support..." It hangs for 30 minutes and I give up.
Alright, alright. I send an email message, as they obviously want me to do. I tell them my connection is slow. They send an automated message, telling me to do all the things I've already done. I send another message. They send me another automated email, telling me to check out their website for helpful hints.
I realize that every tech company's goal is to keep customers as far away from actual human beings as possible, but really. I'll try replacing my cables, and if that doesn't work (and no one solves my problem) I may be looking for a new ISP. *grumble*
